宾客关系副经理-成都世纪城天堂洲际大饭店

• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• 在入住期间，监察和督促客户关系，个人化的重视和提供温馨的服务最大化的满足客人
• Ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
• 督促和保证所有会员能够享受所有的福利，回头客人和贵宾能够享受特别的待遇和服务。
• Prepare monthly report on Priority Club Rewards members.
• 准备会员的月度报表
• Inspects all VIP rooms prior to arrival
• 检查贵宾的房间
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery
• 和其它部门紧密配合提供优质服务
• Input guest data into Opera history system
• 录入客人数据到相关系统
• Assist to promote Inter-Hotel sales and in-house facilities
• 协助推广酒店销售和设施.

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Able to read and write English
• 能够读写英语
• Proficient in the use of Microsoft Office and Front Office System
• 熟练使用微软办公软件和前台系统