宾客关系副经理-成都世纪城假日酒店
Hotel Brand: Holiday Inn
Location: China, Sichuan, Chengdu
Hotel: 成都市高新区世纪城路208号, 成都市, Chengdu, Sichuan, China
Job number: A561198099
Salary: 3500 - 4500
Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
在入住期间，监察和督促客户关系，个人化的重视和提供温馨的服务最大化的满足客人
Ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
督促和保证所有会员能够享受所有的福利，回头客人和贵宾能够享受特别的待遇和服务。
Prepare monthly report on Priority Club Rewards members.
准备会员的月度报表
Inspects all VIP rooms prior to arrival
检查贵宾的房间
Liaise with other departments and necessary outside contracts to ensure excellent service delivery
和其它部门紧密配合提供优质服务
Input guest data into Opera history system
录入客人数据到相关系统
Assist to promote Inter-Hotel sales and in-house facilities
协助推广酒店销售和设施.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Able to read and write English
能够读写英语
Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 3500 - 4500
