宾客关系主管 Guest Relations Supervisor

• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度。
• Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service.
监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照。
• Check daily guest arrival report（GAR report) to get member guest’s preference and request, and arranged for them before check in.
每天查看会员抵达报告，了解会员客人的喜好及需求，并根据会员客人的喜好及需求在抵店前妥善安排好。
• Inspects all VIP rooms prior to arrival.
在贵宾到达前对贵宾房进行检查。
• Plan and co-ordinate the provision of friendly, efficient services to the guests
进行相关计划和协调工作，以确保向客人提供友好和高效的服务
• Schedule activities for the guests
安排客人的活动日程
• Plan and co-ordinate all promotional activities targeting our clients
计划和协调所有针对客户的促销活动
• Trace relevant statistics about the clientele
对客户的相关统计数字进行跟踪
• Co-ordinate and supervise all activities for the guests
协调和监督对客人开展的所有活动
• Assist with check-ins/check-outs of the clients
协助客人办理入住和退房手续
• Greet guests upon arrival
在客人抵店时进行迎接
• Assign the room for the guests
为客人安排客房
• Cover the guest relations counter
负责客户关系台的工作
• Assist the guests with airline bookings and reconfirmation’s
协助客人进行航班预订和确认
• Assist all departments in being receptive to the needs of the guests
协助所有部门满足客人的各种需求
• Attend recreation activities when necessary
如有必要，可参加一些相关招待活动
• Assist in any other duties when required by the Loyalty Manager
按照忠诚客户经理的要求对其它任务进行协助
• Assist with translations (information; guest directory; menus etc) as required
按要求协助翻译（信息、客户名单、菜单等）
• Provide feedback from the guests to Loyalty Manager for action
将从客人处得到的反馈向忠诚客户经理汇报，以采取相应行动

Required Skills –
技能要求
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Good writing skills
具有良好写作技能
• Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
• Problem solving and organizational abilities
具有解决问题和组织能力

Qualifications –
学历
• Bachelor’sDegree or Diploma in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的学士学位或大专水平。

Experience –
经历
• 2 years experience in guest / customer service, or an equivalent combination of education and experience.
拥有2年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。