宾客关系主任 Guest Relations Officer
Hotel Brand: InterContinental
Location: China, Beijing, Beijing
Hotel: Beijing Sanlitun (PEGHE), No. 1 South Sanlitun Road, Chaoyang District, 100027
Job number: 102161
- Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- 监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度
- Inspects all VIP rooms prior to arrival
- 在贵宾到达前对贵宾房进行检查
- Greet VIP guests personally
- 亲自迎接贵宾
- Liaise with other departments and necessary outside contracts to ensure excellent service delivery
- 与其它部门和必要的外部承包商联系，以确保提供高质量的服务
- Oversee maintenance of efficient repeat guest history system
- 对高效的常客客史档案系统维护实施监管
- Promote Inter-Hotel sales and in-house facilities
- 促进店际销售及完善内部设施
- Perform such functions as to include but not be limited to:
- 行使下列功能，包括但不仅限于：
- IHG Rewards Club and regular guest welcome letters
- 向优悦会会员和常客致欢迎信
- Solicitation of IHG Rewards Club applications
- 发展优悦会会员
- Attending to special requests by guests
- 回应客人提出的特别要求
- Develop and implement guest telephone contact systems
- 开发和应用客人电话联系系统
- Handle guest complaints and refer them as necessary, follows up on corrective action
- 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进
- Schedule and attend regular IHG Rewards Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
- 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
- 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
- Good writing skills
- 具有良好写作技能
- Proficient in the use of Microsoft Office and Front Office System
- 熟练使用微软办公软件和前台系统
- Problem solving and organizational abilities
- 具有解决问题和组织能力
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
