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宾客关系主任 Guest Relation Officer

2482x804_accountrelationshipmanagement
2482x804_accountrelationshipmanagement
intercontinental
intercontinental

Hotel Brand: InterContinental
Location: China, Yunnan, Lijiang

Hotel: Lijiang Ancient Town Resort (LJGAC), 276 Xianghe Road, Old Town District, Yunnan Province, 674100

Job number: 123414

ACCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

Direct    N/A

直接          

Indirect     N/A

间接          

                 

 

Annual Operating Profit/Payroll Budget – 

年度经营利润和薪金预算

  • N/A

             

Key Metrics – 

主要绩效指标

  • Completion of assigned tasks
  • 完成分配给的工作的情况

 

Decision Making Responsibilities (Decision Rights) –

决策职责(决策权)

  • Within the authority as assigned for Hotel Band 8 role
  •  酒店职位8级所拥有职权范围

 

 

Required Skills –

技能要求

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
  • Able to read and write English
  • 能够读写英语
  • Proficient in the use of Microsoft Office and Front Office System
  • 熟练使用微软办公软件和前台系统

 

Qualifications –

学历

  • Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
  • 具有酒店行政管理,酒店管理或相关的大专学历或职业证书。

 

Experience –

经验

  • 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience. 
  • 拥有1年前台或宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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