宾客关系主任 Guest Relation Officer
Hotel Brand: InterContinental
Location: China, Yunnan, Lijiang
Hotel: Lijiang Ancient Town Resort (LJGAC), 276 Xianghe Road, Old Town District, 674100
Job number: 123414
ACCOUNTABILITY责任范围
Number of employees supervised –
管理的员工
Direct N/A
直接 无
Indirect N/A
间接 无
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
- N/A
- 无
Key Metrics –
主要绩效指标
- Completion of assigned tasks
- 完成分配给的工作的情况
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)﹣
- Within the authority as assigned for Hotel Band 8 role
- 酒店职位8级所拥有职权范围
Required Skills –
技能要求
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
- Able to read and write English
- 能够读写英语
- Proficient in the use of Microsoft Office and Front Office System
- 熟练使用微软办公软件和前台系统
Qualifications –
学历
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
- 具有酒店行政管理,酒店管理或相关的大专学历或职业证书。
Experience –
经验
- 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.
- 拥有1年前台或宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。
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