宾客关系主任

· Plan and co-ordinate the provision of friendly, efficient services to our guests.

计划和协调安排贵宾赠品，高效率服务客人。

· Inspects all VIP rooms prior to arrival.

检查所有预抵的重要宾客房间。

· Greet VIP guests personally.

当面问候客人。

· Promote Inter-Hotel sales and in-house facilities.

促进酒店销售和房间设施。

· Assist with check-ins/check-outs for Front Desk.

协助前台办理入住/退房。

· Cover guest relations desk.

关注宾客关系接待台。

· Assist all departments in being receptive to the needs of guests.

协助所有部门，帮助客人所需。

· Attend recreation activities when necessary.

参加必要社交活动。

· Assist in any other duties when required by the Loyalty Manager.

当忠诚经理需要时协助其工作。

· Priority Club & Ambassador and regular guest welcome letters.

优悦会会员&大使会员和常客的欢迎信。

· Solicitation of Priority Club & Ambassador applications.

优悦会会员&大使卡会员招募工作。

· Attending to special requests by guests.

关注客人特殊需求。

· Handle guest complaints and refer them as necessary, follows up on corrective action.

处理客人投诉如必要时需及时汇报，跟进补救行动。

· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.

检查所有预抵客人和重要宾客名单并检查房间安排情况，房间礼品和客人特殊需求。

· Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results.

与同事，主管，团队之间保持良好的信任及合作，并为团队带来积极的结果。

遵守酒店酒店的员工守则。
遵守酒店酒店的政策及程序。
坚持不断的对自己的表现进行分析评估。
完成上级交给的其他任务