宾客关系主任
Hotel Brand: Crowne Plaza
Location: China, Guangdong, Yangjiang
Hotel: 中国广东省阳江市海陵岛十里银滩西区保利·银滩N区皇冠酒店, 阳江市, 529536, Yangjiang, Guangdong, China
Job number: A561235988
Salary: 3000 - 4000
1. 负责宾客接待、咨询与投诉处理，提供专业、及时、友好的服务支持。
2. 维护客户关系管理系统，准确录入及更新宾客信息与服务记录。
3. 协同前厅、餐饮、客房等部门，统筹协调宾客个性化需求与特殊服务安排。
4. 定期分析宾客反馈与服务数据，提出服务质量优化建议并协助落实改进措施。
5. 参与客户满意度调研、会员计划推广及客户关怀活动执行。
1. 大专及以上学历，酒店管理、旅游管理、市场营销或相关专业优先。
2. 具备1年及以上酒店前厅、宾客服务或客户关系相关岗位工作经验。
3. 具备良好的沟通表达能力、服务意识与情绪管理能力，能妥善处理各类宾客诉求。
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 3000 - 4000
