宾客关系主任
Hotel Brand: InterContinental Hotels & Resorts
Location: China, Henan, Henan
Hotel: 郑州市郑东新区普惠路81号, 河南省, Henan, Henan, China
Job number: A561195772
1. 负责接待来访宾客，提供热情、专业、高效的服务，确保宾客获得良好的第一印象。
2. 协助处理宾客咨询、投诉及建议，及时协调相关部门解决问题，提升宾客满意度。
3. 维护宾客信息档案，做好客户关系管理，定期跟进重点客户，增强客户粘性。
4. 配合组织客户活动及重要接待工作，确保活动流程顺畅、服务细节到位。
5. 收集并整理宾客反馈意见，形成分析报告，为服务优化提供支持。
1. 大专及以上学历，旅游、酒店管理、商务或相关专业优先。
2. 具备2年以上客户服务或宾客接待相关工作经验，有酒店、会所或高端服务业背景者优先。
3. 具备良好的沟通能力、应变能力和服务意识，能够妥善处理突发情况。
4. 熟练使用办公软件，具备基本的数据整理与报告撰写能力。
5. 形象端正，举止得体，普通话流利，具备良好的职业素养。
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
