客房部服务员

JOB OVERVIEW职位概述
•    Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.
及时清洁客房和套房，确保宾客满意度。

At Holiday Inn we want our guests to relax and be themselves which means we need you to:
•    Be you by being natural, professional and personable in the way you are with people
•    Get ready by taking notice and using your knowledge so that you are prepared for anything
•    Show you care by being thoughtful in the way you welcome and connect with guests
•    Take action by showing initiative, taking ownership and going the extra mile

在假日酒店，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：
•    展现真我：在与他人接触时真实自然、形象专业、积极乐观
•    时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备
•    体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通
•    积极行动：积极主动、尽职尽责并且要多做一步DUTIES AND RESPONSIBILITIES工作职责
    Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。
    Replenishes guest supplies
补充客用品。
    Ensures guest services specified by superiors and guests requests are promptly and courteously met
及时、礼貌的完成上级指定的对客服务并满足客人的要求。
    Reports damage or malfunction in hotel rooms to superior
向上级汇报酒店客房内的损坏或故障情况。 
    Maintains equipment in proper state of cleanliness and repair
保证设备的清洁和修缮。
    Maintains a section room report
完成区域客房报告。
    Maintains a daily room checklist
完成每日客房检查工作单。
    Meets with superior and takes on daily assigned tasks
与上级会面并承担每日分配的任务。
    Reports and submits lost and found articles to superior immediately
及时向上级汇报和上交与客人遗失物品。 
    Report guest complaints to superior immediately
及时向上级汇报客人的投诉。
    Reports unusual behavior/activities on floors to supervisor
向上级汇报楼层里的反常行为和活动。
    Records room status in allocated section accurately
准确记录在划定的区域内的房间情况。
    Complies with hotel’s health, safety and hygiene policy
遵守酒店的健康、安全和卫生政策。
    Adheres to personal grooming and hygiene standards
保持个人仪容和卫生标准。
    Attends meetings and training sessions as required
按要求参加会议和培训活动。
    Creates and maintains floral arrangements
制作并保持插花。
    Carry out valet services when required including delivery of linen or processing laundry orders
如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。
    Complete other tasks assigned by Superior.
完成上级领导分配的其他工作任务。
    Complete 15 superior rooms per shift.
       每个班次完成15间高级间的清扫工作量。
ACCOUNTABILITY责任范围
Number of employees supervised –
管理的员工 
Direct      N.A.    
直接       无
Indirect      N.A.
间接       无Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算 
•    N.A.
      无              
Key Metrics – 
主要绩效指标
•    N.A.
       无Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)﹣
•    Within the authority as assigned for Hotel Band 9 role
      酒店职位9级所拥有职权范围
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求 
•    Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

Qualifications –
学历
•    Primary Education or equivalent
小学或相当程度

Experience –
经验
•    Some housekeeping experience.
        拥有一些客房工作经验