客房部主管 Housekeeping Supervisor

• Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行 ：
o Bedroom service
臥室服务
o Bathroom service
卫生间服务
o Valet service
洗衣服务
o Cleaning service
清洁服务
o Linen maintenance
布巾维护
• Recommended changes to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
• Maintain a current and thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。
• Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作，以确保交接班过程的有效进行 。
• Distribution and collection of keys
分发和收集钥匙。
• Management of all incoming and outgoing calls
管理所有的呼入和呼出电话。
• Solve employee grievances
解决员工受到的不公正待遇问题。
• Perform Room allocations
分配客房
• Perform Room inspections
检查客房
• Prioritise arrival rooms
排列抵店客人客房的优先顺序。
• Liaise with Front Office for guest and hotel requirements
配合前台满足酒店和客人的要求。
• Ensure guest valet is processed and delivered in a timely manner
确保及时为客人提供洗衣服务并送还。
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
• Manage all special requests made by guests
处理客人所有的特殊要求。
• Visit in-house guest, and collect guest profile and comments everyday
每天拜访住店客人，并收集客人的客史资料及客人意见书
• Ensure consistency within the department
确保部门内工作的一致性。
• Management of lost property for the hotel
管理酒店的遗失财物。
• Ensure you have complete knowledge of room types, layouts and facilities
确保具有客房类型，设计和设施的全面知识。
• Manage storage areas
管理仓库
• Maintain adequate stock levels
保存充足的用品存货。
• Complete stock takes as required
按要求完成库存盘点工作。
• Maintain stock levels
维持存货水平
• Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明，确保了解酒店的工作和运营需求。

Required Skills –
技能要求
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Able to speak, read and write English
具有说，读和写英语的能力。
• Proficient in the use of Microsoft Office
熟练使用微软办公软件
• Organizational and training abilities
具有组织和培训能力

Qualifications –
学历
• High School or Diploma in Hotel Administration, Hotel Management or equivalent
高中或酒店行政管理，酒店管理或相当的大专学历。

Experience –
经历
• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验。
• Type and level of experience required may vary slightly based on size and complexity of operation
经验类型和程度的要求可能因运营规模和复杂性而略有不同。