大堂吧吧员/服务员

1.     Ensure the awareness & enforcement of all IHG S.O.P.’s & Property

 L.S.O.P.’s, comply the “Clean As You Go” policy.

确保了解并执行IHG酒店集团的SOP和酒店的LSOP原则。

2.     To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.

始终保持给予客人的服务及出品都是始终如一的高标准。

3.     To demonstrate a pride in workplace and a high level of commitment.

演示出引以为豪的工作场所和高质量的保证。

4.     Provide excellent service at all time to all of our guests.

无时无刻为客人提供优质的服务。

5.     Assist Guest courteously and efficiently.

有礼貌及高效地为客人效劳。

6.     Set up tables as per the standard.

根据标准摆台。

7.     To suggest and correctly take customer food and beverage order with up selling technique.

利用正确的技巧为客人推荐食物和酒水。

8.     Enter all sales in POS without errors. Double check list of items before “sending”.

能正确点击POS系统上面的所有项目，并在每次“送单”之前再从新检查一遍。

9.     Communicate with Kitchen for any guests’ special request and dietary requirements.

与厨师沟通关于客人对食物的特殊要求。

10.  To prepare the pantry and side station assigned with sufficient Mise en Place.

确保备餐间及工作柜的用具齐全。

11.  To maintain the back of the house neat, tidy, clean and safe.

维护后场的清洁干净，安全，整齐。

12.  Make sure that all product served are accounted for on the final bill before presenting it.

确保所有出品在递账单给客人之前上齐。

13.  Responsible for cash float and cashiering.

负责收银员的工作。

14.  Continuously monitor his/her section for maximum guest’s satisfaction.

最大限度的令客人满意。

15.  Set up tables according to reservation.

根据预定的情况摆台。

16.  To deliver the correct order to the table.

确保送到客人桌子上出品是正确无误的。

17.  To carry out daily, weekly and monthly inventory.

参与每天，每个星期，乃至每个月的盘点。

18.  Clear tables between courses throughout the meal.

当客人餐桌上有食物碎屑的时候清理桌面。

19.  To wish each and every guest a warm farewell and thank them for coming.

真心感谢每一个来大堂吧用餐的客人，谢谢他们的到来。

20.  To fully inform and aware about all information connecting to Food and Beverage outlets and IHG Group generally.

必须清晰的了解所有有关IHG酒店管理集团和餐饮部的信息。

21.  To have role of good Brand ambassador .

担当良好的形象大使。

22.  To maintain all Hotel’s assets.

维护酒店所有的资产。