培训经理
Hotel Brand: InterContinental
Location: China, Xizang, Lhasa
Hotel: Lhasa Paradise (LXAHA), No.1 Jiangsu Avenue, 850000
Job number: 131188
- Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
- 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。
- Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
- 使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。
- Ensure effective training programs are in place for the following:
- 确保在以下方面有效的执行培训计划：
- New Employee Orientation
- 新员工入职
- Train the Trainer
- 培训培训师
- Customer Service Training
- 宾客服务培训
- Technical job specific training (through certification of departmental standards and procedures)
- 技术性职位的专门培训(部门规范程序证书)
- Supervisory Skills Training
- 监督管理技能培训
- Management Development
- 管理层发展
- Fire, Life and Safety Training
- 消防和生命安全培训
- Selling Skills
- 销售技巧
- Employee retraining
- 员工再培训
- Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
- 监督每个部门培训业务计划的进展，确保实现培训目标。
- Maintains all hotel training records
- 保存酒店全部的培训记录。
- Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
- 建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。
- Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
- 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。
- Attend departmental training session and critique performance
- 参加部门的培训课程，评估表现。
- Assist Department Trainers in preparing and conducting departmental training and assess accordingly
- 协助部门培训师准备和进行部门培训并进行评估。
- Prepare and monitor training programs for:
- 制定和监督为以下人员提供的培训项目：
- Management Trainees
- 管理培训生
- Work Experience
- 实习生
- Hotel School Trainees, etc
- 酒店学校实习生等
- Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
- 与能够协助提供高级或专业培训的专业人士取得联系。
- Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
- 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训
- Produce monthly training reports for your Manager and the General Manager including:
- 为上级经理和总经理编制以下月度培训报告：
- Internal Training Programs conducted:
- 完成的内部培训项目：
- Who attended
- 参加人
- Number of people attended
- 参加人数
- Duration of training
- 培训时间
- Who trained
- 培训师
- Cost of delivery (including labor costs)
- 培训成本(包括人工成本)
- Anticipated return on investment and/or training goal
- 预计的收益和培训目标
- Liaise with other IHG Training Managers to share experiences and resources
- 与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。
- Liaise with educational institutions conducting hospitality and training courses
- 同从事旅游服务和培训课程的教育机构保持联系。
- Maintain current information and records of suppliers of training resources and materials
- 更新培训资源和资料供应商的信息和记录。
- Delivers briefings of all internal programmes to executive management and department heads
- 为行政管理层和部门领导提供所有内部培训计划的介绍。
Who we are
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
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