前台接待员
Hotel Brand: Crowne Plaza
Location: China, Guangdong, Zhuhai
Hotel: 吉大景山路188号, 珠海市, Zhuhai, Guangdong, China
Job number: A561187748
1、负责酒店前台的日常接待工作，包括为客人办理入住、退房手续，处理预订变更等事务
2、准确收取房费及其他费用，熟练操作酒店管理系统，确保账目清晰无误
3、解答客人咨询，提供酒店服务信息及周边旅游资讯，处理客人投诉并及时上报
4、维护前台区域整洁有序，保管好客房钥匙、门卡及其他前台物品
5、协助客房部、餐饮部等部门做好对客服务衔接工作
6、完成上级交办的其他前台相关工作
.1、大专及以上学历，酒店管理、旅游管理等相关专业优先
2、普通话流利，具备良好的英语口语沟通能力（CET-4优先）
3、熟练使用Office办公软件及酒店管理系统（Opera系统经验者优先）
4、具备较强的服务意识、应变能力和团队协作精神
5、能适应倒班工作制（含夜班），工作细致耐心，抗压能力强
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
