前台主管
Hotel Brand: Crowne Plaza
Location: China, Guangdong, Zhuhai
Hotel: 吉大景山路188号, 珠海市, Zhuhai, Guangdong, China
Job number: A561187573
Salary: 4000 - 6000
1. 负责前台团队的日常管理与工作安排，确保前台服务的高效与规范。
2. 监督并提升前台服务质量，处理客户投诉与建议，提升客户满意度。
3. 协调前台与其他部门的沟通与合作，确保信息传递的准确与及时。
4. 负责前台区域的日常维护与管理，包括环境整洁、设备完好等。
5. 制定并优化前台工作流程与规范，提升工作效率与服务质量。
6. 定期组织前台团队培训，提升团队成员的专业技能与服务水平。
1. 大专及以上学历，具备3年以上前台或相关服务行业工作经验。
2. 具备良好的沟通协调能力和团队管理能力，能够处理突发情况。
3. 形象气质佳，具备优秀的服务意识和客户导向思维。
4. 熟悉前台工作流程与规范，能够独立处理前台日常事务。
5. 熟练使用办公软件和前台管理系统，具备基本的计算机操作能力。
6. 工作认真负责，具备强烈的责任心和良好的职业操守。
7. 能够适应快节奏的工作环境，具备良好的抗压能力。
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 4000 - 6000
