前厅部副经理 Assistant Front Office Manager
Hotel Brand: Crowne Plaza
Location: China, Tianjin, Tianjin
Hotel: 天津市津南区八里台镇嶺域路, 天津市, Tianjin, Tianjin, China
Job number: A561195754
Salary: 6000 - 8000
1. 协助前厅部经理完成日常运营管理，确保前厅各岗位高效、有序运作。
2. 负责督导前台接待的服务质量，提升客户满意度。
3. 处理宾客投诉及突发事件，及时协调相关部门解决问题，维护酒店服务形象。
4. 参与制定前厅部工作计划、服务标准及操作流程，并监督执行情况。
5. 协调与其他部门的沟通协作，确保信息传递准确、服务衔接顺畅。
6. 协助开展员工培训、排班管理及绩效评估，提升团队专业能力与服务意识。
1. 大专及以上学历，酒店管理、旅游管理或相关专业优先。
2. 具有5年以上星级酒店前厅部工作经验，其中至少2年管理岗位经验。
3. 熟悉酒店前厅运营流程，具备良好的服务意识与现场管控能力。
4. 具备较强的沟通协调能力、应变能力及团队管理能力。
5. 熟练使用办公软件及酒店管理系统（PMS）。
6. 具备良好的职业素养，能承受工作压力，适应轮班工作安排。
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 6000 - 8000
