前厅服务员（实习生）Front Office Attendant（Trainee）

Your job 您的日常工作

Greet guests warmly, respond to inquiries, and provide hotel service information.
热情问候客人，解答咨询并提供酒店服务信息。

Handle guest requests such as room changes or extensions promptly.
处理客人换房、延住等需求，及时解决问题。

Maintain effective communication with other departments (e.g., Housekeeping, F&B).
与各部门（如客房部、餐饮部）保持高效沟通。

Document and relay guests’ special requests (e.g., birthday arrangements, accessibility needs).
记录并传达客人的特殊需求（如生日安排、无障碍设施等）。

Resolve guest complaints professionally; escalate to management if necessary.
妥善处理客人投诉，无法解决时及时上报管理层。

Follow safety protocols and assist in emergencies (e.g., fire evacuation).
熟悉消防安全及应急预案，协助紧急情况疏散。

Attend training sessions to enhance service skills and product knowledge.
参与酒店培训，提升服务技能与产品知识。

Our request 我们对您的要求

Can be a continuous internship for 6 months and above, interns with relevant work experience and related majors are preferred 
可以连续实习6个月及以上，有相关工作经验和相关专业的实习生优先考虑

Hardworking and down-to-earth towards work, positive working attitude, able to bear hardships and stand hard work.
对工作认真踏实，工作态度端正，能吃苦耐劳。

Healthy body and good appearance.
身体健康，仪表端正。