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健身中心接待

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2482x804-hotelhousekeeping
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crowne-plaza-endorsed-logo-pos-rgb-vert-en

Hotel Brand: Crowne Plaza
Location: China, Beijing, Beijing

Hotel: 北京中关村皇冠假日酒店, 海淀区, Beijing, Beijing, China

Job number: A561176576

1. 负责健身中心的前台接待工作,热情迎接每一位到访的会员及访客,提供优质的咨询服务,解答关于健身项目、课程安排、会员权益等相关问题。
2. 为新会员办理入会手续,包括填写会员信息表、收取会费、发放会员卡及健身用品等,确保流程顺畅且准确无误。
3. 协助会员预约私教课程、团体课程,根据会员需求和教练时间安排,进行合理的课程调配,确保会员的课程体验。
4. 维护前台区域及女更衣室的整洁与秩序,确保接待环境舒适宜人,为会员提供良好的第一印象。
5. 及时处理会员的投诉与建议,记录并反馈给相关部门,跟进处理进度,确保会员满意度。
6. 协助健身中心举办各类活动,如会员日、健身挑战赛等,负责活动现场的接待与引导工作。
7. 定期统计会员到访情况、课程预约数据等,为健身中心的管理与运营提供数据支持。

1. 具备良好的沟通能力和服务意识,能够热情、耐心地接待每一位会员及访客。
2. 形象气质佳,具备良好的职业素养和礼仪规范,能够代表健身中心树立良好的形象。
3. 熟练使用办公软件,如Word、Excel等,能够进行基本的文档处理和数据分析。
4. 具备一定的组织协调能力和应变能力,能够处理突发情况,确保接待工作的顺利进行。
5. 有健身行业或相关服务行业工作经验者优先考虑,了解健身项目、课程安排等基础知识。
6. 高中及以上学历,年龄在18-35岁之间,身体健康,能够适应健身中心的工作环境。
7. 具备团队合作精神,能够与同事协作,共同完成接待任务,提升会员满意度。
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 





Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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