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值班经理

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2482x804-hotelfrontoffice
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crowne-plaza-endorsed-logo-pos-rgb-vert-en

Hotel Brand: Crowne Plaza
Location: China, Beijing, Beijing

Hotel: 北京中关村皇冠假日酒店, 海淀区, Beijing, Beijing, China

Job number: A561176579

1. 负责当班期间门店的整体运营和管理,确保门店正常、有序、高效地运作。
2. 监督员工的工作表现,包括服务态度、工作效率、操作规范等,及时给予指导和纠正。
3. 处理顾客的投诉和建议,积极解决顾客在消费过程中遇到的问题,提升顾客满意度。
4. 协调各部门之间的工作,确保信息畅通,促进团队协作,提高整体工作效率。
5. 负责当班期间的库存管理,包括商品盘点、补货申请、库存调配等,确保商品充足且合理。
6. 监督门店的卫生和安全状况,确保符合相关标准和规定,为顾客和员工创造一个安全、舒适的环境。
7. 定期向上级汇报门店的运营情况,包括销售数据、顾客反馈、员工表现等,为决策提供依据。
6. 具备良好的学习能力和适应能力,能够快速掌握新知识和技能,适应不断变化的市场环境。
7. 身体健康,能够承受一定的工作压力,具备良好的心理素质和抗压能力。

1. 具备3年以上零售或餐饮行业管理经验,有值班经理或类似岗位工作经验者优先。
2. 具备良好的组织协调能力和沟通能力,能够有效地管理团队和处理各种突发情况。
3. 具备较强的服务意识和顾客导向思维,能够积极解决顾客问题,提升顾客满意度。
4. 具备一定的财务管理和数据分析能力,能够理解和分析销售数据,为门店运营提供决策支持。
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 





Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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