会务统筹经理 Event Manager

FINANCIAL RETURNS
财务回报
Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction
深入了解和掌握酒店所针对的主要行业，并在必要时获得行业/客户专业知识，以最大限度地提高客人满意度
Prepare Weekly Events Forecast and seize upselling opportunities
编制每周活动预测，把握销售机会
Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion
确保及时跟进和寻求与客户和利益相关者的战略关系，以推动最高水平的转化率
Supervise the timely delivery of Master Invoice to customers and facilitate payment
督促及时向客户交付主发票并协助付款
Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated
与预订部、销售与市场部以及餐饮部密切合作，确保活动的账目得到整合

GUEST EXPERIENCE
宾客体验
In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
在活动前的规划过程中，与会议规划人员协商确定最佳会议室配置、会议/休息流程建议、菜单规划、餐饮协调、餐桌安排、装饰方案等，以提高会议效率和生产率

Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
每天与每位会议策划人员会面，汇报每日活动情况，审查消费情况、账单和合同账单的任何例外情况，并审查最终账单的估计值

Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience
计划并与客户和餐饮服务人员举行活动前会议，以确定提升客人体验的方法

Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs
smoothly
在出现情况时，作为联络人提供即时协助，以快速满足客户需求，确保活动顺利进行

Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify
further business opportunities
监督活动后的电话组织工作，收集反馈调查表，并与客户进行跟进，以获得活动反馈并确定进一步的业务机会

RESPONSIBLE BUSINESS
负责任的企业

Develop awareness and reputation of the hotel and the brand in the local community
提高酒店和品牌在当地社区的知名度和美誉度

Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment
协调安全和安保措施，确保会议顺利进行，尽量减少中断或问题。指导并向客户提供有关会议选择和替代方案的建议，以减少浪费、节约能源并将对环境的影响降至最低。

Perform other duties as assigned.
履行分配的其他职责。

计算机能力：熟练

语言要求：英语(熟练)

国际联号工作经历：优先