フロントスタッフ/ANA Holiday Inn Resort Shinanoomachi Kuroyon
Hotel Brand: Holiday Inn
Location: Japan, Nagano, Omachi
Hotel: Shinano-Omachi Kuroyon (QNGSH), 2020 Taira, 398-0001
Job number: 134681
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What We need from you:
● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language - extra language skills would be great, but not essential
● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
月給 200,000円~270,000円
賞与あり 年2回(6月・12月)/前年度実績 4 カ月分支給
住居手当あり
交通費支給(私有車通勤可)
年間休日104日
年次休暇 :初年度12日、2年目15日、3年目18日、4年目以降20日付与)
特別休暇 :あり(結婚・出産・忌服・季節・アニバーサリー休暇等)
退職金制度:あり
社会保険 :健康保険(関西電力健康保険組合)・厚生年金保険・雇用保険・労災保険
福利厚生 :各種保険(関西電力グループ団体扱)・関連施設の優待利用 等
ホテル公式HP https://kuroyon.holidayinnresorts.com/
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.