カンファレンス＆イベントマネージャー/Conference & Events Manager​

[What is the job?]
As Conference & Events Manager you’ll make sure all our client meetings and events run smoothly -
acting as both brand ambassador and trusted partner – you’ll connect internal teams to deliver a
seamless experience for planners, hosts and meeting attendees.  

[Your day to day]

• Event Planning and Follow-up​
• Facilitate weekly banquet meeting and conference run-down meetings​
• Ensure that all client requirements have been confirmed and that these details are accurately
  and thoroughly communicated to the hotel operation in a timely manner​
• Act as the primary point of contact for detailed meeting/event planning, working closely with
  Banquet Operations, F&B management, Reservations, Rooms Division operation, Finance and
  external suppliers​
• Ensure effective and productive coordination and service delivery with AV supplier​
• Ensure regular client contact when meetings/events are in-house and ensure all hotel
  operational details are executed correctly​
• Ensure correct and accurate billing and confirm with client upon conclusion of event​
• Follow up with client to obtain event feedback and identify further business opportunities​
• Ensure client feedback is communicated and acted upon internally and manage resolution of
  any issues with the client within 48 hours​
• At pre-event planning stage consult with meeting planners to optimise all elements of the
  meeting / event including space, meeting/break flow, menu and design etc. to improve meeting
  efficiency  ​

​*Japanese skill (writing and speaking) is essential for this role.