[InterContinental Phu Quoc] - Food and Beverage Supervisor

1.People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR related actions where needed
• To supervise all set-ups to ensure that it is done according to the function order, and on time.
• To ensures that the service sequence is followed according to established standards.
• To ensure Food and Beverage service.
• To be responsible for the constant training of Banquet Staff and strongly involved in Staff training.
• To ensure daily billing procedure.
• To organize on the job training for the staff.
• To be responsible for the daily operation.
• To organize events happened in the outlet.

2.Financial

• Help create the department’s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage, and labour costs….
• To monitor all costs and recommends measures to control them.

3.Guest Experience

• To be responsible for the cleanliness of all banquet facilities and equipment.
• To control and ensure the cleanliness and maintenance of outlet.
• To prepare all guest supplement and other requisitions to ensure a smooth operation.

4.Responsible Business 

• To arrive on duty punctual in a clean, sober smart appearance.
• To ensure the grooming and general appearance of all staff follow the hotel policies and standards
• To be responsible in keeping the resort safe and secure, to participate in any hotel activity related to safety management.
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
• May assist with other duties as assigned by management.