: Assistant Housekeeping Manager - Holiday Inn Express Singapore Clarke Quay

Your day-to-day 

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity. 
• Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation). 
• Inspect VIP rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.  
• Ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets.
• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. 
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. 
• Promote teamwork and quality service through daily communication and coordination with other department heads. 
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. 
• Ensure staff in housekeeping annual leave and public holiday leave are cleared as per schedule. 
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.  
• Maintain procedures for security of lost and found items. 
• Close liaison with Engineering department on Preventive Maintenance Management (PPM program daily. 
• To carry out monthly checklist for guest room condition and status in terms of furnishing and fittings.  
• Perform other duties as assigned. May also serve as manager on duty. 
• Prepare daily room allocation report for room attendants. 
• Manage daily, monthly & quarterly cleaning checklist.