SPA Therapist

Hotel Brand: InterContinental
Location: Jordan, Amman

Hotel: Amman (Jordan) (AMMHA), Islamic College Street, P.O. Box 35014, 11180

Job number: 144723

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What is the job?

Utilize specialist skills to perform beauty treatments which offer the highest-level service to customers.

Ensure the highest standard of Customer Care and Service at all times.

Promote the desired work culture around our Winning Ways; Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together.

Your day to day

§Conducts a number of daily inspections to ensure cleanliness of areas under management, reporting defects and cleanliness issues to appropriate personnel

§Ensure cleanliness includes management of Spa Area

§Maintain Health and Safety aspects of Spa

§Ensure equipment in working order

§Participate in “product knowledge days” to learn about new product and methods

§Maintain market trends

§Sell products in line with customer needs

§Keep up to date with new treatments

§Learn products and ingredients

§Be well presented work areas and stations and practice the “clean as you go” policy

§Clean up at end of each shift and after servicing each client

§Recognize opportunities to sell, add on sell, up sell

§Apply suggestive retail selling techniques to maximize service

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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SPA Therapist