Chief Concierge

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Chief Concierge for Kimpton Tsim Sha Tsui Hong Kong to oversee and direct all aspects of the Concierge service operations, lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service  and value for our guests.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Bringing our Kimpton Brand Values into Life
• Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals 
• Overseeing the daily operations of the Concierge team, Bell and Valet team to ensure high standards of service 
• Maintaining a high level of traffic in driveway and L15 lobby, to provide a smooth arrival experience to all guests 
• Connecting with the community for building a distinct Kimpton identity to enhance guest experiences 
• Developing your team, collating and sharing the knowledge of local attractions, keeping up to date with restaurants, events and activities 
• Curating a unique program for guest to connect during their stay 
• Reporting to Front Office Manager and performing any other job-related duties as assigned.

What we need from you

• A minimum of 5 years in concierge or related discipline, with at least 3 years in a supervisory capacity
• A bachelor’s degree in hotel management, business administration, or equivalent
• Proactive, agile, creative, charming and joyful   
• Strong service mindset, interpersonal and communication skills
• Excellent leadership, training and coaching skills
• Multi-tasking abilities and attention to details
• Flexible schedule, able to work evenings, weekends, and holidays when needed
• Familiarized in Opera, Microsoft Office Suite, Quore, JDS
• Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage.