Beverage Manager

Your day to day

People

• Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers 

• Develop departmental (beverage) standards and procedures to promote salesmanship, beverage creativity and profit

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues 

• Train colleagues to make sure they deliver with compliance and to the set standards

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team 

• Promote teamwork and quality service through daily communication and coordination with other departments 

• Recommend or initiate any HR elated actions where needed 

   

   

Guest Experience

• Make sure all food and beverage equipment is in operational condition and regularly cleaned 

• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. 

• Notify engineering immediately of any maintenance and repair needs 

• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction 

• Analyse guest insights to identify and meet customer expectations and build on guest loyalty 

• Regularly communicate with guests to ensure expectations are met 

• Keep updated on beverage industry trends to produce relevant and timely programs that resonates with target audiences

   

   

 Responsible Business

• Execute the strategies set by the Director of Food and Beverage, ensuring brand standards and policies are followed in outlets.

• Recruits, trains and coaches F&B colleagues, often conducting scheduling and performance management.

• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste 

• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment 

• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done 

Financial

• Manage wage and beverage cost control and actively pursue cost saving measures

• Make sure credit and financial transactions are handled securely 

• Anticipate market changes and review operations when necessary 

• Conduct competitor analysis 

Accountabilities

Responsible for overseeing the entire resort’s beverage and wine program, ensuring it remain profitable, safe and of high quality. Supervises a large number of employees in multiple food and beverage outlets. Oversees multiple managers and supervisors with special focus on the beverage team (Mixologists and Bar attendants).