Assistant Front Office Manager

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager for Kimpton Tsim Sha Tsui Hong Kong to assist Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Bringing our Kimpton Brand Values into Life
• Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals 
• Recognizing and rewarding IHG One Reward Members for their loyalty
• Maintaining a high level of customer service and ensure guest satisfaction
• Inspiring and managing a team of front office employees across several specialisms
• Managing day-to-day staffing requirements, planning and assigning work and establishing performance and development goals for the team 
• Training and monitoring all service levels provided by employees to guests and other fellow employees
• Connecting with the community for building a distinct Kimpton identity
• Ensuring all employees follow IHG policy and procedures
• Supervising all duties performed by the team
• Addressing guest complaints and resolving issues efficiently
• Communicating a clear and consistent message in driving guest satisfaction and desired financial results by conducting meetings 
• Reporting to Front Office Manager and performing any other job-related duties as assigned 

What we need from you

• A minimum of 6 years in hotel front office / guest service experience, with at least 2 years at managerial role
• A bachelor’s degree in hospitality management, business administration, or equivalent
• Proactive, agile, creative, charming and joyful  
• Strong service mindset, interpersonal and communication skills
• Excellent leadership, training and coaching skills
• Multi-tasking abilities and attention to details
• Flexible schedule, able to work evenings, weekends, and holidays when needed
• Experience using Opera, Microsoft Office Suite, Quore, JDS
• Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage