Vice President, Luxury and Lifestyle Company Managed Hotels

Responsible for the performance of the AMER Luxury and Lifestyle managed portfolio of hotels with total annual revenues exceeding USD $2 billion. Manage relationships with assigned owners and hotel management staff to optimize relationships, the value of IHG brands and services, and ensures compliance with quality and operational standards. 

• Leads and provides focus for revenue and operations consulting efforts across the L&L AMER estate.  Ensure consulting teams provide effective revenue generations and operations problem analysis/resolution to Owners, PC’s, and hotel managers.
• Determine the approach for implementing strategic plans through written correspondence and guidance and direction provided to Regional Directors of Operations and General Managers to maximize hotel operating profits, quality, service levels and Owner priorities to achieve Company and Owner objectives.  Ensure effective execution of pricing strategy, profit plan and service initiatives.
• Provide assistance and direction to Regional Directors and General Managers, in assigned region, in diagnosing, addressing and resolving hotel problems; and in analyzing local market activities to determine what competitive actions, if any, should be taken. Review changes in hotel organizational structures and/or headcount additions.
• Partner with Brand Support teams to implement strategies that will enhance the value proposition for- all Luxury and Lifestyle brands. Ensure key operational business and brand objectives are being met. 
• Partner with Brand Support teams to develop strategies to increase brand awareness by focusing on points of difference, implementation of standards, and ensuring that standards are guest driven while providing ownership value.
• Present performance on key metrics to key leaders of the Company. Develop, update, and monitor hotel level and regional tools to track RevPAR goals, OSAT, goals, productivity reporting, and P&L performance. 
• Monitor allocated budget to control costs.
• Provide direction to RDO and GMs in developing the annual business plan, Marketing Plan, Cash Flow and guide the development of the capital expenditure plan for area of responsibility.
• Plan, organize, control and lead subordinate functions within established budgetary and manpower plans; establish goals, performance standards, and operating procedures for assigned functions. Participate in creation of department staffing and capital budgets.
• Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classification changes.  Act as an advisor to subordinate managers or staff to help meet established schedules and/or resolve technical or operational problems.

Educational Attainment:

Bachelor’s or master’s Degree in a relevant field of work or an equivalent combination of education and work-related experience

Critical Expertise & Experience:

• 10+ years progressive work-related experience in hotel operations, and key business integration as well as 5 to 7 years managing significant complex projects with demonstrated proficiency in multiple disciplines, including but not limited to financial evaluation and forecasting, performance measurement, process/program redesign, change management and business strategy formulation. 
• Technical Skills & Knowledge:
• Demonstrated knowledge and experience in strategic planning, project management, and business case modelling.
• Demonstrated analytical and conceptual skills in identifying risks and opportunities, as well as developing effective solutions to business problems.
• Ability to align leadership across functions to achieve established business objectives using influencing, analytical and business case skills.

Owns:

• Erroneous decisions or recommendations would normally result in failure to achieve goals critical to the strategic objectives of the Company and would seriously impact the financial, employee or public relations posture of the Company.
• This position has a significant impact on setting pricing strategies and strategic direction for hotels in its area of responsibility.
• This position has a significant impact on hotel operations management by providing guidance to all hotel regional management staff.
• The position has significant impact on the Company’s relationship with key institutional owners and therefore the potential growth of IHG’s Luxury and Lifestyle brands. 

Influences:

• Decisions that impact the hotel owner/operator experience/satisfaction

Direct Supervisor:

• SVP, Managing Director L&L AMER

Direct Reports:

• Hotel Regional Director of Operations
• Regional Vice President Operations 
• Director of Operations Support
• Workforce Optimization Project Director

The salary range for this role is $200,000 to $350,000. This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. 

**This job is also eligible for bonus pay. 

At IHG, we believe in taking care of our employees. That's why we offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. We want you to feel secure and cared for, so you can focus on bringing True Hospitality to the world. 

You can apply for this role through the link below (or through an internal career site if you are a current employee). 

Note: No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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