Technical Support Officer

Job Summary: Are you passionate about technology, problem-solving, and delivering outstanding experiences? At InterContinental Malta, we’re seeking a Technical Support Officer who thrives on ensuring everything runs smoothly behind the scenes. In this role, you’ll be at the heart of our hotel’s technological ecosystem, maintaining state-of-the-art systems, providing exceptional support to our guests and staff, and ensuring seamless operations across our luxury property.

Join our dynamic team and play a pivotal role in enhancing the guest experience through innovative technology solutions!

Key Responsibilities:

1. Guest Experience Excellence:

· Be the tech hero for our guests, providing assistance with in-room technology, Wi-Fi access, and other IT-related needs.

· Resolve issues efficiently and leave a lasting impression of exceptional service.

2. Empowering Staff Success:

· Provide swift technical support to hotel staff, ensuring smooth operations across computers, software, and IT hardware.

· Conduct engaging training sessions to empower staff with IT best practices and protocols.

3. Optimizing Systems:

· Keep our technology running at peak performance by maintaining and troubleshooting computer systems, servers, and devices.

· Partner with the IT Manager to plan and implement upgrades that enhance our cutting-edge infrastructure.

4. Seamless Network Management:

· Ensure our guests and staff enjoy fast, reliable connectivity by monitoring and maintaining the hotel’s network.

· Proactively identify and resolve network issues while collaborating with external partners when necessary.

5. Leading IT Security:

· Champion data security by enforcing IT policies and performing regular audits to protect sensitive information.

· Stay ahead of potential vulnerabilities to keep our systems secure.

6. Streamlining Inventory Management:

· Oversee IT inventory, from tracking equipment and licenses to assisting with the procurement of new technology.

· Ensure our tools and systems are always up-to-date and ready to perform.

7. Quick-Thinking Emergency Response:

· Be the go-to problem solver for critical IT issues, providing on-call support and working with other departments to resolve urgent situations swiftly.

What We’re Looking For:

· A Diploma in Information Technology or a related field.

· Proven experience in technical support with a hands-on approach to troubleshooting.

· Expertise in computer systems, networks, and IT security protocols.

· Excellent communication skills with a focus on customer satisfaction.

· The ability to thrive under pressure and deliver solutions promptly.

Perks of Joining Our Team:

· Competitive salary package.

· Exclusive employee discounts on hotel services and amenities.

· Opportunities for professional growth and training in a global hospitality brand.

· A vibrant, supportive, and innovative workplace culture.

If you’re ready to combine your passion for technology with world-class customer service, InterContinental Malta is the place for you. Join us in delivering extraordinary experiences powered by exceptional technology.