TMS Helpdesk Specialist
Hotel Brand:
Location: China, Shanghai, Shanghai
Hotel: Corp Shanghai, 2nd Floor, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, Pudong District, 200120
Job number: 138154
To perform the role as IT support to the TMS hotels. Ensure the consistency and quality in hotel IT operation and technical standards. Act as a Brand Hearted catalyst for organizational change process management and plays a leading role in promoting the IHG Ways of Working around our Winning Ways, Room to be yourself, and align with our Company Vision and Purposes to deliver our Brand Standards through our people in a responsible way.
This role could be remote-based.
Your day to day
- Monitors various computer-related systems to ensure their normal functioning and serve operation departments.
- Report duty whenever required for problem-shooting.
- Resolve common issues faced by the customer by following a documented standard operating procedure (SOP) or scripts.
- Responsible for diagnosing, troubleshooting and resolving hardware and software failures, including operating system, application software, network equipment, etc.
- Communicate with users through telephone, Wecom, email and other means, provide remote assistance and technical support, to solve users in the use of IT equipment and applications in the process of the problem.
- Responsible for the daily maintenance and security management of the system, including virus protection, data backup, network monitoring, etc., to ensure the stable operation of the system and information security.
- Arranges proper maintenance of various computer-related equipment, including PC, printers, etc.
- Extends full support for various systems upgrade whenever required, including pre-installation liaison with suppliers, processing of training, installation etc.
- Works on shift duty as required.
- Performs any other duties as required by Hotel Management Team.
- Proactively participates in the GC P&T IT projects deployment in the assigned area for testing, coordination, and implementation.
- Provides the timely, accurate and detailed hotel IT status report for hotels in the assigned area.
- Provides professional support and training to hotel to make sure the brand standard compliance.
- Supports GC P&T team to deliver and demonstrate the best practices and enforce the IT standards at the hotels in the assigned area.
- Summarize typical problems and solutions to improve work efficiency.
- Be a creditable IT professional that is trusted by superiors, colleagues, and the subordinates.
What we need from you
- College or above Diploma or Vocational Certificate in Computer Science or Information Technology or related field
- Minimum 3 years hotel IT related experience or an equivalent combination of education and work-related experience
- Professional knowledge and skills required for the job
- Good team player, proactive, self-motivated, responsible, hardworking and able to work under pressure.
- Strong analytical and problem-solving skills
- Good patience and sense of service
- Familiar with hotel operations
- Excellent written and verbal communication skills
- Strong learning ability, able to solve some technical or unexpected problems independently
- Recognize the need for continuous renovation and make adjustment based on the changes needed.
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
