Specialist Collections

Role Purpose

With minimal guidance, act as part of a team to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics

Key Accountabilities

• SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team’s records management for tracking, communications and continuous improvement purposes. Perform specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements. Review a variety of documents, listings, summaries, etc. for completeness and accuracy. Provide expertise in the investigation, analysis and resolution of significant changes in account balances. Analyze assigned system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data. Prepare and compile various reports as required for special studies and projects. Prepare monthly financial statements using standard accounting checklists. Communicate with the customer to obtain correct information or financial data, as necessary. Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date. Operate a computer system, including input, edit and retrieval of data. Provide input to decisions for future system enhancements and process improvements. Select, interpret, classify and adjust inputted data and arrange, convert and compile data into report form. Facilitate continuous improvement efforts with the Work Team and with the Customer and Process Support Team.
• CUSTOMER SUPPORT - May be required to talk to customers, clients or suppliers over the phone. May contact the Customer and Process Support Team to obtain correct information on the remittance advice, as necessary.
• Apply analytical techniques to one or more disciplines. May perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data. Compile and analyze information. Effectively communicate findings and recommendations to appropriate staff.
• Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.

Functional Complexities and Duties –

• Responsible for the collections process to include: ensuring customers are contacted regularly regarding outstanding receivables; ensuring processes and procedures are followed regarding customer contacts; reviewing collection data are allocates resources as needed.
• Facilitate the review of competitors and pricing tactics and develop reports and tools for the hotels to market.
• Ensure that cash is applied to the correct accounts in accordance with SLA’s.
• On-account cash is applied within defined timeframes and that technologies and procedures are optimized in the application process.

Key Skills & Experiences

Education –

Associate Degree or Bachelor's Degree or technical institute degree/certificate or an equivalent combination of education and work related experience.

Experience –

5 to 7 years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position.

Technical Skills and Knowledge –

• Demonstrated knowledge of People Soft or other E.R.P. system’s finance, accounting and/or Human Resources modules.
• Demonstrated proficiency in accurately populating databases with necessary information in designated time periods.
• Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user.
• Bilingual: Spanish (MUST)