Service Supervisor 服务主管
Hotel Brand: HUALUXE
Location: China, Beijing, Xiamen
Hotel: Xiamen Haicang Harbour View (XMNAD), No. 63, Pingshan Nanli, Haicang Avenue,, Haicang District, 361026
Job number: 131618
- Prepare all administration documents required by the Banqueting sales and service team
- 准备宴会销售和服务队伍需要的所有文件。
- Attend to telephone, fax, email enquiries in a timely manner
- 及时回复电话，传真和电子邮件的询问。
- Maintain a correspondence data base (manual and electronic)
- 维护通信录 (人工输入或电子的)。
- Co-ordinate all familiarizations and site inspections as required
- 按要求协调场地视查等工作。
- Sell the hotel facilities and services with emphasis on the banqueting facilities
- 销售酒店的设施与服务，重点是销售宴会设施。
- Meet with clients and attend to the details of their events (including weddings; business meetings, small conferences; internal meetings and external meetings, etc)
- 会见客户并注意客户的活动中的具体细节 (包括婚礼，商务会议，小型会议，内部和外部会议等)。
- Prepare Banquet Event Orders (BEO)
- 准备宴会工作单(BEO)
- Liaise with interfacing departments to provide exceptional service for guests:
- 与酒店的其它部门配合为客人提供卓越的服务。
- Executive Chef and Food and Beverage Manager for menu and floor plan lay out within budgets
- 与总厨和餐饮经理協商在预算内提供菜单和场地设计的事宜。
- Reservations Manager for space allocation of rooms
- 联系预订经理有关会议室场地分配的事宜。
- Attend sales meetings and service briefings
- 参加销售会议和服务说明。
- Provide input for hotel web design relating to Banqueting
- 为和宴会相关的酒店网站设计提供建议。
- Assist with direct mail campaigns
- 协助直邮销售工作。
- Maintenance and management of booking data base
- 维护和管理预订数据库。
- Assist with promotions and familiarizations where requested
- 必要时协助宣传促销活动。
- Organize Trade shows, functions and exhibitions where applicable and advised by Superiors
- 按照上级领导的建议组织安排贸易展，活动和各种展览。
- Assist with tender submissions
- 协助投标工作。
- Work with other ICHG properties and assist superiors including regional sales personnel to sell their properties
- 与洲际酒店集团的其它酒店通力合作，协助上级领导，包括協助地区的销售人员推销酒店。
- Liaison with advertising agency where applicable
- 需要时与广告公司进行联系。
- Stock control of collateral
- 市场宣传品存货的控制工作。
- Maintain and update promotional flyers
- 管理和更新市场宣传册。
- Maintain stock of printed material
- 管理印刷材料的库存。
- Assist with the preparation of new products and services
- 协助新产品和服务的准备工作。
- Distributes sales leads
- 分配销售线索。
- Work in line with business needs
- 依照业务需求开展工作。
- Work with Manager to achieve departmental revenue targets
- 与经理一起完成部门收入目标。
Who we are
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
At HUALUXE Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As an international premium hotel brand created with the customs of Chinese consumers in mind, HUALUXE integrate unique local cultural heritage into hotel design and service, exhibiting the art of Chinese hospitality that revolves around ‘eat’ and ‘meet’.
At HUALUXE, we provide guests an immersive Chinese culture experience and bring Chinese aesthetic into daily life.
Our colleagues don’t just acknowledge our values, they enhance them.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
