Senior Finance Systems Support Specialist
Hotel Brand:
Location: China, Shanghai, Shanghai
Hotel: Corp Shanghai, 2nd Floor, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, Pudong District, 200120
Job number: 133512
Key Accountability
- Managing multiple priorities, projects and responsibilities.
- Ensure adherence to agreed RACI’s with all associated stakeholders for agreed support and project related activities
- Leading the implementation of application upgrades, customizations and enhancements with Global Technology team
- Managing local system vendors for system related issues and resolution
- Responsible for managing the system support cases in ServiceNow and Rescue, and to identify root cause of the issue and resolve for IHG Finance system.
- Coordination with Local IT teams for Performance related issues and resolution.
- Work with other business teams as needed and provide guidance and support to people for both at the hotel and who those working with system externally and internally.
- Planning and conducting training/workshops facing both hotel users and corporate users.
- Managing all audit queries related to the systems in the scope
Education
- Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.
Experience
- 5+ years experience with demonstrated proficiency in multiple disciplines/processes related to the position including data processing in a multi-platform environment
- 5+ years coordinating and supporting IT projects/system and/or supporting IT system
Technical Skills and Knowledge
- Demonstrated effective verbal and written communication skills in both Chinese and English language.
- Basic understanding of Network, Data Server and IT infrastructure to coordinate on Performance related issues if required.
- Good sense of logic
Who we are
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
