Sales Associate, Global Accounts

Essential Duties and Responsibilities  

• Key Liaison with Hotels and internal stakeholders for Information and Support on Global Accounts 
• First point of contact for hotels when seeking information, advice and RFP support for Global Accounts 
• Ongoing communication maintaining excellent knowledge of the relevant Global Accounts with the GAD in order to be able to respond to the majority of queries directly 
• Find optimum ways to communicate and escalate issues and opportunities with GAT 
• Work with GAD and internal stakeholders to resolve Global Account complaints, communications and opportunities 
• Compose clear and concise correspondence as requested or required 

• Global Account RFP Accountability 
• Work with GAD to handle all administrative aspects of the RFP for Global Accounts 
• Prepare and Launch Global Accounts RFP in IHG system, as necessary, in accordance with the Account Requirements and GAT negotiations, while staying aligned with IHG RFP Strategy 
• Communicate with hotels and ensure timely responses and feedback is given 
• Work with hotels to resolve questions or issues with the RFP and where possible provide feedback on their submissions 

• Dedicated support to Global Account Directors (GADs) and their Accounts 
• Research and compile a variety of moderately complex data to include creating spreadsheets or databases for maintaining and reporting management information; may require some analysis of data. 
• Prepare and distribute a variety of departmental reports, presentations, newsletters, studies and/or other support documentation, gathering and summarizing information from various sources as requested. 

• Lead Requirement Support  
• Support fulfillment team partners and where possible exceeds customer expectations in the conversion of their enquiries in to an IHG branded hotel with a focus on generating the best levels of revenue 
• Where first choice property may not be available, cross sell the customer to another IHG branded property 
• Ensures accurate and timely capture of pertinent data in to the required sales systems 
• Develops and delivers the relevant and appropriate documentation to the customer and hotel through GAT 
• Ensures the timely follow up and pursuit of business with customers and stakeholders in order to drive the highest levels of conversion 

• Other duties and responsibilities as required 

Qualifications –

• Associate degree or Bachelor’s degree or technical institute degree/certificate or an equivalent combination of education and work-related experience.
• Proficient in English and Mandarin languages

Experience –

• 1-3 years progressive work-related experience within a regional sales team, or similar environment, with demonstrated proficiency and understanding of one or more functions related to the position.