SPA Manager

Key Competencies:

• Exceptional guest service orientation
• Strong leadership and team development
• Excellent organization and time management
• Clear communication and interpersonal skills
• Problem-solving and decision-making ability

Your Day-to-Day:

• Oversee daily SPA operations, including treatment rooms, relaxation areas, and fitness facilities (if applicable).
• Recruit, train, motivate, and manage the team of therapists and receptionists.
• Maintain the highest standards of cleanliness, hygiene, and safety.
• Develop and promote SPA services and wellness programs aligned with brand standards.
• Monitor guest satisfaction, resolve complaints, and implement continuous improvements.
• Manage SPA inventory, control costs, and ensure optimal stock levels.
• Prepare budgets, forecast revenues, and analyse financial performance (P&L accountability).
• Ensure compliance with local health and safety regulations.
• Coordinate with hotel departments (Housekeeping, Marketing, Front Office, etc.) to deliver a seamless guest experience.
• Plan seasonal promotions and collaborate with Marketing to boost visibility and bookings.

Preferred Qualifications:

• Experience in luxury wellness programs or holistic therapies.
• Knowledge of current wellness and spa trends.
• First Aid / CPR certification.
• 5+ years’ experience in a similar role, ideally in a 5-star hotel.

Required Qualifications:

• Minimum 3 years of proven experience in SPA management, preferably in a 4- or 5-star hotel.
• Diploma or certification in SPA Therapy, Hospitality Management, or a related field.
• Demonstrated ability to lead, inspire, and motivate teams.
• Strong financial acumen and proficiency with SPA software (e.g., Zenoti, Book4Time).
• Fluency in English and Portuguese (additional languages are an advantage).

At IHG, represented here by InterContinental Luanda Miramar, we are committed to fair and inclusive recruitment practices. We do not discriminate based on race, religion, gender, sexual orientation, political affiliation, or any other personal characteristic. 

Please note that we do not charge any fees at any stage of the recruitment process.