Room Attendant FT

About us:

Do you see yourself as a Room Attendant? What's your passion? Whether you're into music, tennis, or shopping, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

A beacon of southern luxury, InterContinental Buckhead Hotel brings the InterContinental Life experience to Atlanta’s prestigious Buckhead neighborhood. Forbes Recommended, this is an award-winning property that is consistently ranked among the world's best hotels with 422 rooms and 31,000 square feet of state-of-the-art multi-function space accommodating up to 1,100 guests. The InterContinental Buckhead recently underwent a seamless renovation in 2022, all while maintaining its high standard of service and hospitality.

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last-minute work done. 

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example. 
• Keep your supervisor updated on room service progress and alert them to any repairs needed 
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organized - keep on top of supplies and amenities and always try to minimize waste.
• Reunite items with owners – and log any lost and found property.
• Look smart – wear your uniform with pride.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done. 
• Monitor and control supplies and amenities and minimize waste within all areas of housekeeping. 
• Report, turn in, and/or log all lost and found items according to established procedures. 
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. 
• May regularly assist with deep cleaning projects. 
• May have turndown duties. 
• May assist with other duties as assigned. 

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important. 
• Strength – with occasional lifting of items up to 50 pounds and or push/pulling heavy objects. 
• You’ll might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic math skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.