Revenue Manager
Hotel Brand: Hotel Indigo
Location: United States, California, San Diego
Hotel: San Diego-Gaslamp Quarter (SANIS), 509 9th Avenue, 92101
Job number: 136679
Revenue Manager
Implement and support company pricing, market strategy, yield, distribution & selling strategies, and revenue management best practices. Manage hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
- Receive all definite and tentative group bookings and provide the General Manager with qualified analysis of how each booking will impact occupancy, average rate, and rooms profit over the dates in question. Review and approve all group proposals with Sales and/or General Manager.Collaborate with Sales Department on group rates.
- Works closely with Regional Director of Revenue Management, hotel sales and hotel management to establish and implement pricing, yield, and selling strategies for the hotel, based on market factors and company guidelines.
- Explore and provide variations in the market mix which would stimulate additional revenue without increasing costs.
- Oversee and evaluate the effectiveness of any internal incentive programs for Front Office, Reservations, Sales and Convention Services. Then provide the General Manager with clear payback analysis. Assist the General Manager in making necessary adjustments to any program.
- Responsible for the maintenance of any software programs which contribute to the management of room’s revenue, including PERFORM, HIRO, RBI and Delphi/Profit Pack or any other Group Sales System.
- Establish hotel pricing levels in all segments.
- Monitor competitor strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management. Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency.
- Assist with the annual hotel budget development and ongoing results analysis.
- Work with the sales department to review and sign off on all group contracts after the DOSM signs off and before the GM approval is given.
- Analyze the lost business report on a weekly basis and perform a displacement analysis for all lost group business.
- Involvement with yielding of the hotel’s banquet space through the DBR meetings.
PEOPLE
- Promote teamwork and quality service through daily communication/briefings and coordination with other departments. Key departmental contacts include all hotel departments.
- Interact with outside contacts:
- Guests – to ensure their total satisfaction
- Corporate Revenue – to develop and implement support teams’ strategies
- Other contacts as needed (Professional organizations, community groups)
GUEST EXPERIENCE
- Responsible for the daily room inventory management process. Actively monitor group blocks to determine rooms availability for sale.
RESPONSIBLE BUSINESS
- Work closely with the Director of Sales & Marketing, the Front Office Manager and Reservations Manager to ensure their departmental objectives and responsibilities to The Hotel Management Group are met without having a negative impact on total rooms revenue management. This is with special attention to Corporate Marketing Programs, Special Promotions, and IHG Rewards customers, Local Volume Accounts, Corporate Negotiated Accounts and Towers Operations.
- Prepare quarterly presentations or reports for the Revenue Management Committee and the Vice President of the Team’s progress toward the goals of the five-year forecast. Include a detailed analysis on The Impact of Group Bookings, Adjustments to the current Year Forecast, and Analysis of Variances.
- Conduct a weekly Revenue Management Meeting where the current 120-day booking period is evaluated for proper rate and availability control. As chairperson, the Revenue Manager gives a synopsis of results vs. decision form the previous week and leads discussion on future issues.
- Prepare all reports and analyses necessary to conduct the above-stated meeting.
- Receive all revisions to definite and tentative group bookings to prepare revised analysis as needed.
- Conduct daily business review meetings with DOSM and the Sales/Catering teams to maximize our business potential
- Provide guidance to the sales team on all group room blocks for appropriate netting and managing of the blocks
- Conduct monthly meetings with Business Travel to review Hotelligence report
- Maintain bi-weekly updates to EasyBook
- Maintain and develop relationships with OTA Market Managers. Leverage relationships to gain intelligence on market dynamics and ways to sustain competitive edge.
- Provide analysis and methods to improve contribution from the independent website
- Constant communication with IHG Voice team leader
- Handle Expedia Travel Ads
- Monitor Demand 360 daily
- Work with LET Group on site maximization
- Create and maintain Hot Dates and Blackout Calendar
- Ensure proper restrictions are set up over Event Dates such as SXSW
- Work with Group Coordinator on Holidex training
- Work with Front Office on upsell training
- Conduct Rubicon shops
- Perform other duties as assigned.
ACCOUNTABILITY
This job is the top revenue position in the hotel and is responsible for managing the hotel’s revenue-related strategies, achieving and exceeding the hotel’s RevPAR Index and RevPAR goals. Typically exists in a large full service, luxury, or resort hotel with a wide range of services and facilities and may have area or multi-unit responsibilities.
QUALIFICATIONS AND REQUIREMENTS
- Bachelor’s degree in Hotel Administration, Business Administration and 2 plus years hotel management experience.
- MBA degree and previous Revenue Management or Pricing experience is preferred.
- Must speak fluent English.
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 10 pounds
- Use a keyboard to operate various property management and reservations systems, etc.
Other:
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Understanding of microeconomics as it applies to hotel business.
- Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions.
- Strong computer skills are required.
- Strong reading and writing abilities are required.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Ability to travel to attend workshops, specialized training and or certifications.
- May be required to work nights, weekends, and/or holidays.
- This position offers a hybrid work model, with a combination of remote and in-office flexibility.
CA Salary transparency
The salary range for this role is $72,000 - $108,000. This is only applicable for jobs to be performed in San Diego, CA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees.
You can apply for this role through the link below (or through internal career site if you are a current employee).
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Who we are
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Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
