Restaurant Host/Hostess (Full-Time) l InterContinental Miami Downtown
![2482x804-hoteloperations](/media/4upmmp2h/2482x804-hoteloperations.jpg)
![2482x804-hoteloperations](/media/4upmmp2h/2482x804-hoteloperations.jpg?anchor=center&mode=crop&width=415&height=310&rnd=132249539230770000)
![intercontinental](/media/mybkcq31/intercontinental.png)
![intercontinental](/media/mybkcq31/intercontinental.png)
Hotel Brand: InterContinental
Location: United States, Florida, Miami
Hotel: Miami (MIAHA), 100 Chopin Plaza, 33131
Job number: 121191
About us:
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
- Be charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, sixth year in a row honored one of the TOP WORKPLACES of South Florida by the Sun Sentinel.
Your day to day:
Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Restaurant Host/Hostess, you’ll provide a delightful memorable guest experience by providing guest with a delightful greeting in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.
- Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.
- Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.
- May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
- Manage open table reservations
- May be asked to handle guest complaints and special requests.
- May assist with other duties as assigned.
What we need from you:
Basic reading, writing and math skills and 6 months cash handling experience or food service experience.
- Strong –Carrying or lifting items weighing up to 50 lbs (plates, utensils, menus, etc.) Handling food objects, products and utensils, Bending, stooping, kneeling
- Literate – Frequently standing and moving around. Using a keyboard. Basic math skills are frequently used when handling cash and credit, quantities, and variances. Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
- Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language
- Articulate – Communication skills are utilized a significant amount of time when interacting with the other supervisors, hotel staff and hotel guests.
- Flexible – night, weekend and holiday shifts are all part of the job
What we offer:
In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.