Reservations Supervisor

We’re always looking for new ways to raise the bar. So we’re searching for a Reservations Supervisor with a track record of driving sales and smashing targets to help us fill our rooms and assist with the Reservations function of the Hotel.

Crowne Plaza is part of IHG Hotels & Resorts, one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

A little taste of your day-to-day:

 

Every day is different, but you’ll mostly be:

● Assisting the Reservations Manager in coaching your team to deliver to their full potential

● Hitting all personal and team sales goals to help us maximise profitability

● Creating and implementing plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales   

● Producing and reviewing monthly reports to monitor performance 

● Developing and maintaining relationships with key clients and outside contacts

 

What We need from you:

● Bachelor’s degree / higher education qualification / equivalent in marketing or related field  

● Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team

● Strong knowledge of local businesses and business trends required  

● Must speak local language(s)  

●  Other languages preferred

 

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

 

So, join us and you’ll become part of our ever-growing global family.