Reservations Manager

Adjacent to Wellington’s waterfront, InterContinental Wellington is the most centrally located and experienced global five-star hotel in New Zealand’s capital city. InterContinental Wellington is host to beautiful luxurious rooms and culinary excellence. 

InterContinental Wellington is looking for a Reservations Manager to join our team and work closely with the both the Front Office & Commercial team.

Your day to day

The Reservations Manager is responsible for the team that looks after all FIT reservations and group enquiries and support the department in achieving targets. Key responsibilities include:

• Support the revenue and sales teams in hotel inventory management
• Provide current information on the internal reservation situation and the external operating climate
• Build strong relationships with our regular group's clients
• Conduct yield management and actively contribute towards revenue generation through effective management of the reservations department
• Support the reservations team to provide a seamless reservations experience to our guests
• Coach and mentor our reservations team members to support their ongoing development

What we need from you

• Requirement of at least 3 years' experience in reservations, hotel front office operations.
• Strong administration skills
• Work well as part of a team and an ability to lead the team
• Previous experience working in a hotel environment
• Experience using a property management system such as Opera
• Confidence in your communication skills and the ability to interact with customers and colleagues

What we offer

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• paid birthday leave
• full training provided
• daily laundered uniform
• additional parental leave benefits
• flexible work options
• proactive health days

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

So go on - click apply now and show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?