Reservations Assistant Manager

About Us

A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.

So, just like our hotels, no two colleagues are the same. So, we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests. 

Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.

Join our team as a Reservations Assistant Manager and be the key player in ensuring a seamless booking experience for our guests. We are looking for a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service. If you thrive in a fast-paced environment and enjoy working with a dynamic team, we want to hear from you. Apply now and take your career to new heights with us.

A little taste of your day-to-day

Every day is different, but you’ll mostly be: 

• Develop and implement strategies to increase room revenue and occupancy.
• Monitor room availability and make adjustments to room rates as needed.
• Train and supervise reservation agents to provide exceptional service to guests.
• Collaborate with sales and marketing teams to promote hotel packages and special offers.
• Maintain accurate and up-to-date records of reservations and guest information.

What do we need from you?

• Previous experience in reservations or front office management roles.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Proficient in hotel reservation software and systems.
• Ability to work under pressure and meet deadlines.

What you can expect from us?

We give our people everything they need to succeed from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.