Reservations Agent

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.   

We seek a dynamic professional for our Reservations department to provide exceptional internal and external communications. You'll ensure timely and accurate reservation entries, maintaining our high standards. If you're passionate about hospitality with excellent communication skills, join our team!

Your day-to-day:

• Process inquiries for both individual travellers and groups warmly and courteously.
• Ensure priority booking for IHG Rewards members, Ambassadors, Corporate clients, VIPs, and returning guests.
• Address all queries via phone, email, and fax using standard templates promptly.
• Ensure all booking details, including guest profiles and special requests, are updated accurately.
• Stay updated on room rates and promotions, working closely with the Reservations team and Director of Sales and Marketing to maximise bookings.

Qualifications:

• Energetic, friendly, and organized team player.
• Passionate about providing personalized guest service.
• Excellent interpersonal and communication skills.
• Strong multitasking and service recovery abilities.
• Focused on accuracy, thoroughness, and quality.
• Previous experience as a reservations or senior guest service agent.
• Knowledge of the Opera property management system is a plus.

What you can expect from us: 

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including: 

• Paid birthday leave 
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave 
• Proactive health days and flexible work options. 
• Your career journey will be supported through our lifelong development program 
• IHG Career Milestone celebrations 
• Transfer of entitlements as you move and grow with IHG. 
• Access to our discount retail platform that makes your pay go even further. 

 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.