Regent Experience Supervisor (Guest Relations) (Pre-opening) at Regent Bali Canggu

Your day to day  

Greet and assist guests with their requests, including special arrangements, reservations, and personalized services.  

Address and resolve guest complaints or issues with professionalism and empathy.  

Coordinate with other hotel departments to fulfil guest requests, such as room preferences, special amenities, or dining arrangements.  

Ensure that all special requests are executed accurately and efficiently. 

Collect and document guest feedback to identify areas for improvement.  

Communicate guest insights to management and contribute to strategies for enhancing service quality. 

Assist with administrative tasks related to guest relations, including updating guest profiles, maintaining records, and preparing reports. 

What’s the qualification?

• Experience within luxury hotel chains/5-star luxury hotels & resorts
• Minimum 2 years Guest Relations experience or equal position.
• Bachelor's degree in hospitality management or related field.
• Advanced Microsoft Office proficiency and Opera system.
• Strong written and spoken English.
• High-energy individual with a positive attitude.

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.