Porter (Part-time/Casual)

Who we are

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Porter you’ll respond to guest requests and enquiries to ensure complete guest satisfaction.

You will assist them by taking their luggage and handing them over to the Concierge, or directing them to reception and the Guest Services Agents.  You will offer valet parking and drive their car safely to a nearby carpark, hastening back to greet the next guest.

Your day to day

• Make sure our guests always get a warm welcome and a sincere farewell
• Help the team - you are always around to help your teammates and share the workload
• Support any needs at the door while ensuring the lobby area looks great
• Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognise and record guest preferences
• Resolve guest issues and use their feedback to improve guest satisfaction
• Valet park guest cars safely and efficiently into our booked carparks
• Escort guests to their rooms with luggage in a professional manner following our brand standards
• Be a responsible team player - comply with our WH&S polices and be a supporter for a greener hotel environment
• Maintain all procedures and adheres to them within the IHG guidelines; with emphasis on hotel credit policy

What we need from you

• The right to work in Australia 
• Full Australian license (manual) and the experience and confidence to safely valet park our guests’ cars
• Excellent interpersonal skills
• Fluency in the local language - extra language skills would be great, but not essentialExcellent personal grooming and hygiene standards 
• Fitness – you’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects up to 23 kg – we have the equipment to support you 
• Ability to work in a team and a fast-paced environment and prioritise workloads, as well as assist in supporting the team with other duties as required 
• Flexibility to work a rotating roster – nights, weekend and public holiday shifts are all part of the job 
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Motivation – your presence will impact your team and our guests; therefore, it will be important to stay motivated and energised 

What you can expect from us: 
 
We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey 

• Free staff meal on shift 
• Full uniform provided, laundered in-house 
• Paid birthday leave in addition to your annual leave 
• Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills 
• You have the opportunity to fast track your career with a growing global company 
• Popular hotel perks and discounts on the retail platform 
• Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage! 
• Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. 
   
  So, join us and you will become part of our ever-growing global family. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.