Night Manager - Crowne Plaza Melbourne Carlton

Night Manager - Crowne Plaza Melbourne Carlton

Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne’s Innovation District. The hotel’s ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

Set to be a highly sought-after destination for business and leisure travelers alike, the hotel is also home to a stunning new restaurant aiming to be Carltons culinary destination for those seeking a unique and exceptional dining experience.

Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dining room offers an exclusive and intimate experience.

Are you ready to take your career to the next level with an iconic brand? We are looking for a Night Manager who can inspire and lead a team of professionals committed to delivering a unique and exceptional hospitality experience in Melbourne’s newest accommodation, dinning and events destination.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Manage late arrivals and early departures with a warm and professional demeanor.
• Handle guest inquiries, requests, and concerns, striving to provide excellent customer service Assist guests with special requests and ensure their needs are met promptly.
• Conduct Night Audit procedures.
• Handle cash and credit card transactions following compliance requirements
• Assist with customer reservations and billing inquiries
• Prepare and ensure effective delivery of In-room Dining function during overnight hours
• Assist with Front Office projects and coverage as directed by FOM
• Oversee the performance of night shift staff, including front desk agents, security personnel, and other night staff members.
• Provide guidance, training, and support to ensure team members perform their duties effectively.
• Responsible of checking all financial and operational system information prior to running the night audit to ensure accuracy
• Run the night audit after all checks have been completed seeing it to a smooth completion
• Ensure no-show reservations are rolled accurately on PMS and handed over to Reservations
• Prepare and send out daily emails to the hotel EXCOM including daily briefing document, arrivals report, guest issues log, no show report, and manager flash report
• Ensure team floats are balanced at the beginning and end of each shift, accurately banking cash, due backs and closing cashiers
• Conduct audit and complete outstanding IHG One Rewards administration tasks
• Monitor security cameras and perform regular security patrols of the property to ensure the safety of guests and employees.
• Respond to and resolve security issues
• Thorough understanding of crisis management procedures, assuming the Chief Warden role in the event of an emergency

What we need from you

• Minimum Diploma or equivalent 
• 2 years’ front desk/guest service leader experience 
• Basic mathematics skills 
• Fluent in English, both spoken and written. Additional languages well regarded.
• Excellent communication, problem solving, reasoning and motivational skills 
• Long periods of standing in the front desk areas and occasional lifting of heavy items 
• Working knowledge of hotel property management systems like Opera beneficial 
• Willingness to work evenings and weekends 

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive accommodation discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive tams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, as one of the world’s leading hotel groups we’ve made a promise that we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world

Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect place to connect for business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also ideal for meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take the initiative and use their personality because they make a crucial difference to the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don’t meet every single requirement, but still believe you’d be a great for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.