Night Auditor (Full Time)

• Processing payments including room charges, debit and credit, in accordance with established procedures 

• Checking guests in, out and managing any wake-up call requests 

• Answering phones and looking after our overnight guest queries 

• Running night audit property management systems or manual equivalents 

• Performing other duties such as concierge services and special guest requests 

• Use other safety, emergency equipment, plant materials tools and substances provided in the workplace as directed or as required in safety procedures 

• Cooperate and partner with management in the implementation of workplace health, safety and wellbeing related initiatives  

• Accounting and mathematics skills for accurate auditing and payment processing 

• Computer literacy, including familiarity with PMS software 

• Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and colleagues 

• Customer service experience 

• Knowledge of hotel operations, offers and the local area 

• Strong interpersonal and communication skills and the ability to manage multiple tasks and conflicting deadlines required. 

• Flexibility - working, weekends and public holidays are all part of the job 

• Full working rights in Australia without restrictions 

• Valid open driver’s license (ability to drive automatic and manual vehicles) 

What we offer 

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey: 

• Free meals on shift 

• Complimentary dry cleaning of duty attire 

• Paid birthday leave - hip hip hooray!

• Proactive paid wellness and mental health days 

• Some of the best colleague discounts across our IHG hotels for accommodation 

• A massive colleague discounts platform for all your favourite brands and retailers 

• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG. 

What you can expect from us 

Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but you’ll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.  

So, join us and you’ll become part of our ever-growing global family.