Night Auditor - Crowne Plaza Hawkesbury Valley

Our hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential tasks to help us stay one step ahead of tomorrow during our late-night shifts. 

Crowne Plaza Hawkesbury Valley is currently looking for a casual Night Auditor to join our Front Office Team. 

Crowne Plaza Hawkesbury Valley is located just 45 minutes from Sydney, nestled at the foothills of the Blue Mountains and the banks of the historic Hawkesbury River and set amongst 8 hectares of beautifully landscaped gardens. Comprising over 100 newly refurbished guest rooms and suites, two restaurants, dedicated conference and events spaces and the only Villa Thalgo Day Spa in Australia, it is the ideal destination for a group getaway, romantic retreat, wedding or conference. 

A little taste of your day-to-day:

As Night Auditor, you will manage and oversee all hotel operations during nights. The principal responsibility is safety and security of guests and colleagues and ensuring the accurate and timely completion of the night audit function

You will be responsible for:

• The reconciliation of the day’s trading for the Hotel 
• The preparation of daily reports and balancing of all credit cards and room charges
• Assisting with all guest enquiries and processing guest arrivals and departures as required
• Complete and distribute appropriate reports to the relevant departments 
• Ensuring friendly, efficient and professional service is provided to all guests
• Familiarising yourself with VIP and regular guests to ensure their requests and needs are met
• Provide a variety of guest services including but not limited to – Kitchen, Room Service, Housekeeping, Maintenance, Reception and Reservations
• Ensuring the hotel security and safety is managed

What we need from you:

• Relevant experience in a Hotel Reception or Front Office position
• Ability to work nights shifts from 10:30pm – 06:30am
• Have a confident and outgoing personality
• Excellent numerical, numeracy and problem solving abilities
• Be a true hospitality professional dedicated to providing guest service excellence
• Knowledge of Opera would be advantageous 

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, duty meals, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.