Manager Procurement
Hotel Brand:
Location: India, Gurgaon
Hotel: Corp India GSC Delivery Centre, 11th Floor, Building No. 10, Tower C, DLF Cyber City, DLF Phase II, 122002
Job number: 135486
Role Purpose
Provide leadership and management of the Procurement operations team. Manage Procurement operations service catalogue workload and work allocation across the team, including supplier administration, contract administration, sourcing support, market research / surveys, travel / expenses, CRF invoicing support, standard reporting. Manage and report on hotel P2P system support helpdesk globally. Manage procurement helpdesk, resolving system / supplier administration and travel / expenses queries in line with SLAs.
Key Accountabilities
•Lead Procurement operations team and contribute to Procurement Excellence & Corporate Services team strategy.
•Manage Procurement operations service catalogue workload and work allocation across the team, including supplier administration, contract administration, sourcing support, market research / surveys, travel / expenses, CRF invoicing support and standard reporting, meeting agreed SLA’s
•Manage and report on hotel P2P system support helpdesk globally
•Manage procurement helpdesk, resolving system / supplier administration and travel / expenses queries in line with SLAs
•Ensure relevant staff are adequately trained in the provision of the services
•Manage supplier set-up processes including sustainability, risk assessments and all required due diligence
•Maintain IHG contract database through the accurate entry and upkeep of relevant data
•Prepare and publish Procurement standard monthly reporting
•Support quarterly CRF invoicing process to ensure timely publication of CRF invoices
•Identify suggestions and input as to how services could be improved or delivered more effectively and implement changes to enhance services or service levels, ensuring continuous improvement
•Perform quality checks on own work and for team members
•Ensure correct use of and compliance to IHG ticketing system, publishing regular performance metrics
Key Skills & Experiences
•Experience leading and managing a team, ideally in an operational procurement environment or service and IT support desk
•Experience implementing and managing a support desk service including ticketing system
•Some experience in coordinating a procurement helpdesk
•Ability to lead and motivate a junior team
•Experience in managing competing priorities
•Demonstrated experience mentoring and coaching junior team members
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
