Manager On Duty

About Us 

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. 

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. 

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. 

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. 

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. 

Your Day to Day 

The Manager On Duty is responsible for supporting the front office operations in the absence of the Front Office Manager and Assistant Front Office Manager. This role ensures the highest level of guest satisfaction through exceptional service and effective management of the team. The ideal candidate will demonstrate strong leadership, problem-solving abilities, and a passion for delivering luxury hospitality.

Main responsibilities include:

• Supervising front office operations, including check-in/check-out processes, guest inquiries, and reservations, ensuring adherence to hotel standards
• Acting as the main point of contact for guests, addressing any concerns, complaints, or special requests promptly and professionally
• Coordinating with other departments, including housekeeping, maintenance, and food & beverage, to ensure seamless guest experiences
• Conducting regular inspections of the front desk area and lobby to ensure cleanliness and presentation align with five-star standards
• Handling all emergency situations and ensuring the safety and security of guests and staff, following established protocols
• Maintaining a thorough knowledge of hotel services, local attractions, and current promotions to effectively assist guests
• Assisting with the development and implementation of front office policies and procedures to enhance operational efficiency
• Preparing and reviewing daily reports, occupancy forecasts, and revenue management strategies

What We Need From You 

Ideally, you'll have some or all of the following competencies and experience we're looking for: 

• Bachelor’s degree in hospitality management or related field preferred; equivalent experience may be considered
• Minimum of 5 years experience in front office operations, preferably in a luxury hotel or resort setting
• Proven leadership skills with a track record of managing and developing a diverse team
• Excellent communication and interpersonal skills, with a strong guest service focus
• Ability to work under pressure and make quick decisions in a fast-paced environment
• Familiarity with hotel management software and property management systems