Maintenance Technician

We are seeking a skilled Maintenance Technician to complete routine and preventative maintenance around the hotel, ensuring total guest satisfaction by handling tasks such as painting, minor repairs, carpentry, plumbing, and pool maintenance, while adhering to WH&S regulations and prioritising guest and management requests.
This role is required to work Monday to Friday 10:30am until to 7:00pm.

Your day-to-day:

• Respond promptly and professionally to guest requests and maintenance issues that impact the guest experience.
• Conduct regular preventative inspections of equipment and facilities, 
• Complete and manage requests via the HUBos system to ensure compliance and safety.
• Report workplace hazards and adhere to workplace health and safety policies and procedures to maintain a safe work environment.
• Handle guest complaints in a timely and professional manner, striving for guest satisfaction and notifying management of serious complaints and the actions taken to resolve them.
• Attend all mandatory training sessions and stay updated on hotel operations and initiatives to enhance skills and knowledge.

What we need from you:

• Must be Available - Monday to Friday 10:30am until to 7:00pm.
• 2 years experience in a maintenance role, preferably within the hospitality industry or building services
• This is a physical role and you may be required to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
• Communication skills - A great communicator, you’ll be warm, welcoming and easy to talk to during guest interactions
• Your problem solving skills will turn issues into opportunities so every guests leaves with great memories 
• Literate - you’ll need a good grasp of reading, writing and basic maths
• Technical Savvy – This role requires usage of email, computers, handheld devices, key cutting systems, and service request apps.

What you can expect from us: 
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including: 

• Above award – Base Rate $33.39 per hour
• Paid birthday leave 
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave 
• Proactive health days and flexible work options. 
• Your career journey will be supported through our lifelong development program 
• IHG Career Milestone celebrations 
• Transfer of entitlements as you move and grow with IHG. 
• Access to our discount retail platform that makes your pay go even further. 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace. 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.